A vintage inspired backpack with a classic kisslock clasp and a softly structured silhouette

Refined leather polished hardware and adjustable shoulder straps for comfortable daily wear

Secure interior compartment with zip and slip pockets fits phone wallet small tablet and essentials

An easy hands free design that moves from city days to weekend escapes with quiet elegance

1. How long does delivery take?

Orders are processed within 1–2 business days.

Standard delivery within the United States usually takes 3–6 business days.

International delivery times may vary depending on the destination.

2. Do you offer free shipping?

Yes — we offer free shipping on all orders over $100 within the United States.

3. Can I track my order?

Absolutely. Once your order has been shipped, you’ll receive a confirmation email with a tracking number, allowing you to follow your package in real time.

4. What is your return policy?

We offer a 30-day satisfaction guarantee.

If you’re not completely satisfied, you may return or exchange your order free of charge within 30 days of delivery.

5. How do I start a return or exchange?

Simply contact our support team at support@maisonpaloma.com with your order number, and our team will guide you through the process step by step.

6. Are returns free?

Yes — returns and exchanges are completely free within the 30-day window.

At Maison Paloma, authenticity is at the heart of everything we do.

Each bag is 100% genuine, carefully inspected, and sourced from trusted suppliers to ensure the highest standards of craftsmanship and durability.

Our commitment to quality goes beyond aesthetics — it’s about delivering timeless pieces that embody elegance, confidence, and authenticity in every detail.